Getting in touch

If you have a question relating to a new or existing claim, please contact us on:

We're open 8am - 6pm Monday to Friday, except for public holidays.  

Tel: +353 46 907 7358

Email: vhitravelclaims@collinsongroup.com

Emergency 24 hour medical assistance: 

If you are a Vhi Healthcare hospital customer, please call the Assist number relevant to your location:

USA & Canada (Toll Free)

Tel: 1 800 364 9022

The rest of the World (collect calls accepted)

Tel: +353 144 82 444
E-mail: worldassist@vhi.ie

If you do not hold a private medical insurance policy with Vhi Healthcare, please call your private medical insurers overseas assistance company or contact your private medical insurers directly.

For all other non-medical queries

Including assistance queries while You are away and claims queries upon your return:
Call Multi Trip Travel Helpline on:+353 46 9077358

Email: vhitravelclaims@collinsongroup.com

IMPORTANT: Failure to contact the emergency medical service for claims over €500 may result in your claim being invalid.

When you call upon the services of the medical emergency service it is a condition of service that they shall solely be responsible for all decisions on the most suitable and reasonable solution to any medical problem.

Remember to keep all receipts and medical reports - as you will need them to submit your claim when you return home.

If your query relates to information about your policy, please contact Vhi Healthcare: 

Tel: +353 56 444 444

Email: info@vhi.ie