We are here to help!

Getting in touch
Getting in touch

If you have a question relating to a new or existing claim, please contact us on:

We're open 9am - 5pm Monday to Friday, except for public holidays.  

Tel: +353 46 907 7358

Email: vhitravelclaims@collinsongroup.com

Emergency 24 hour medical assistance: CLICK HERE!

I'm unhappy with my claims decision

We've carefully reviewed your claim against the terms and conditions of your policy and explained our decision in the letter we sent you.

If you feel your claim has not been concluded under those terms and conditions or you have any further information which might affect the assessment of your claim, you can speak with one of our experienced claims team on the details below:

Tel: +353 46 907 7358

Lines Open: 9am - 5pm GMT

Email: vhitravelclaims@collinsongroup.com

How do I make a complaint?

We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please let us know by using the contact details below.

For complaints about claims or medical emergency services contact:

Quality Department 

Collinson Insurance Solutions Europe Limited 

Kells Enterprise and Technology Centre,

Cavan Rd,


Co. Meath,

A82 E1C6


What information do I need to provide?

Please tell us your name and your travel insurance policy, claim number, or assistance reference. The reason for your complaint and how to contact you.

When happens next and how long do I have to wait for a response?

We will acknowledge receipt of your complaint within 5 working days. Our complaints team will then investigate and respond to your complaint as soon as possible. You will receive a final response in writing from us within 8 weeks.  

What happens if I’m not happy with the outcome of my complaint? 

If you remain dissatisfied after receiving our final response to your complaint, you may have the right to refer your complaint to the Financial Services and Pensions Ombudsman:

Financial Services and Pensions Ombudsman

Lincoln House,

Lincoln Place,

Dublin 2,

DO2 VH29

Telephone: (01) 567 7000

Email: info@fspo.ie