Cookie Policy

This Cookie Policy explains how Collinson Insurance Services Ltd, ("we") use Cookies on our website.

1. What are Cookies

Cookies are small pieces of text that are placed on your computer or mobile device by websites that you visit.  Cookies are used to store and receive identifies and other information on computers, phones and other devices. Cookies are created when you use your browser to visit a website that uses Cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions. Cookie technology encompasses the use of pixels, text file, java script and similar technologies. We refer to all of these technologies as Cookies. 

Why do we use Cookies?

Cookies help us deliver, protect and improve our website product by personalising content, tailoring services and advertisements, improving performance and efficiency with the use of metrics and providing security measures to keep you safe and secure. 

Do other parties use Cookies on our site?

Yes, other parties use Cookies on our site to help tailor advertisements to you on other applications and websites. 

2. Cookies we use

Strictly Necessary Cookies

These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set you browser to block these Cookies, but some parts of the site will not then work. These Cookies do not store any identifiable information. 

First Party

Cookie NameDescriptionExpiry
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
1 year
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
1 year
Contains the state of the shard.Session
The secret key for verifying cookie session data integrity. If you change this key, all old sessions become invalid.

Third Party

Cookie NameDescriptionExpiry
This cookie is used to determine which domain a cookie can be set on, since public suffix domains block setting cookies at the top level.Session
This cookie is used by Heap Analytics to track user behavior on the website. Cookies in this domain have lifespan of 2 years.
This cookie is used by Heap Analytics to track user behavior on the website. Cookies in this domain have lifespan of 2 years.
1 year

Performance Cookies

These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these types of Cookies collect is aggregated and therefore anonymous. If you do not allow these Cookies we will not know when you have visited our site and will not be able to monitor its performance. 

First Party

Cookie NameDescriptionExpiry
A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.
Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set.
When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.Session
Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
1 year

Functional Cookies

These Cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these Cookies, then some or all these services may not function properly.

Targeting Cookies

These Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information but are based on uniquely identifying your browser and internet device. If you do not allow these Cookies, you will experience less targeted advertising. 

Multiple users

If more than on person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see adverts based on sites they have visited as well as sites you have visited. 

3. Your rights

We will only use Cookies which personally identify you, your computer or mobile device if:

  • You have agreed to it; or 
  • We have legitimate reason to do so, such as making the website function

You have the right at any time to;

  • Withdraw your agreement to the use of Cookies;
  • Refuse Cookies altogether; 
  • Delete Cookies that have already been set;
  • Modify your cookie settings. 

You can perform these actions at any time with the use of our Cookie manager functionality. 

You can also do this through your browser settings. The 'Help' function within your browser should tell you how to do this. You can find out more about Cookies, including how to see what Cookies have been set by visiting: or 

4. How to contact us

For the purposes of data protection legislation, we are Collinson Insurance Services Ltd. 

Collinson Insurance Services Ltd. Reg. No. 00758979. 

Registered in England & Wales. 

Registered office: 5th Floor, 3 More London Riverside, London SE1 2AQ.

Authorised and regulated by the Financial Conduct Authority - registration number 311883.

If you have any questions about our Cookie Policy or the use of Cookies on our website, please contact our Data Protection Officer, the details of which are below:

Data Protection Officer

5. Other websites

Our website may contain links to other websites. The Cookie Policy only applies to our website so when you link to such other websites, you should read their own cookie policies. 

6. Changes to our policy

We keep our Cookie Policy under review, and we will make any new versions available on our website. This Cookie Policy was last updated on 02/07/2024.